I told them I just talked to someone they said it was good to go now they say nope we have to send you another card even though I confirmed every charge. They never called emailed texted nothing just waited until I tried to make a purchase and call them to see what's going on and then tell me it's been deactivated a few days ago. I try to make the purchase again still declined I call back again and was told the system detected fraud and deactivated the card a few days ago. I go through all the charges and verify they are from me they say I can use it. I went to make a purchase today I received a text asking if it was me I said yes the card still declined I call them they say it's cause of suspicious activity even after replying to the text saying I was making the purchase. They said there was nothing they could do now that the transaction was already made.
They advised me that if I searched under their website, I would have known that. They did not take any responsibility for the customer service rep giving me false information. I advised that I was not informed of this information prior to leaving for vacation. I called and was notified that I needed to book the vacation through the Capital One Travel site in order to receive the 5%. After coming home from vacation, my account did not receive the 5%. ($1785.00 purchase) I was told yes that it would qualify.
I wanted to know if I used the card to pay when I arrived, would the resort qualify for the 5% cash back. I called Capital One directly to advise that my family had a vacation booked and that we were leaving in a few days. Prior to leaving, I received an email from Capital One advertising their card offering 5% cash back on hotels and rental cars while traveling. I recently came back from vacation with my family. So MUCH FOR CAPITAL CUSTOMER SERVICE IT DOESN'T EXIST!
Capital one chat customer service code#
THE MERCHANT ACTUALLY UISED A USPS DOCUMENT FOR ANOTHER PERSON INTHE SAME ZIP CODE TO PROVE DELIEVERY TO MY ADDRESS BY MOIFING THE DOCUMENT. USPS FOUND FRAUDULENT DOCUMENTS HAD BEEN SUBMITTEDBY THE MERCHANT IN ORDER TO STEAL 69.00 IN FEES. USPS investigated and found no package was even recieved from merchant and was never delivered on the date in question. I had to go to the USPS and provide irrfutable proof that the merchant had noT even shipped the goods and provided a fraudulent USPS document to indicate it had shipped. CAPITAL ONE backs the scammers not the consumer. Even if you prove outright fraud and have proof from the post office that no package was ever shipped or recieved by the consumer. Endless run arounds and bulltuckererry in order to make the merchants happy and screw the consumer. IN MY EXPERIENCE CAPITAL one REFUSES TO TAKE THE CONSUMERS SIDE IN ANY DISPUTED TRANSACTION THEY JUST WANT THE FEES FROM THE TRANSACTION AND DON'T CARE IF THE CONSUMER EVER GETS THE PRODUCT THAT THEY PURCHASED.
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